Handling difficult situations

Facebook Twitter LinkedIn by Cheryl Shepherd Whether it is an irate customer, an unhappy employee or a member of staff who is not being a productive member of the team, we are dealing with difficult situations all the time. Our first instinct can be to deal with it...

Nervous about Presentations?

By Justine Marriott.  29/03/2016 There’s an actors nightmare that usually precedes the opening night of a show.  Rehearsals are done, the audience is waiting and the air is heavy with anticipation. The show music starts, the house lights go down and all eyes...