“The art of conducting consists in transitions”

Gustav Mahler (Austrian composer and conductor)   Change management is not just about big projects. Every day, managers and team leaders all over the world, conduct their people through countless small changes. Sometimes these changes are temporary, sometimes...

Handling difficult situations

Facebook Twitter LinkedIn by Cheryl Shepherd Whether it is an irate customer, an unhappy employee or a member of staff who is not being a productive member of the team, we are dealing with difficult situations all the time. Our first instinct can be to deal with it...

Nervous about Presentations?

By Justine Marriott.  29/03/2016 There’s an actors nightmare that usually precedes the opening night of a show.  Rehearsals are done, the audience is waiting and the air is heavy with anticipation. The show music starts, the house lights go down and all eyes...