You can shut your mouth – listening not talking

You can shut your mouth – listening not talking

Apologies if that sounds rude! It is not intended as a personal affront, but rather as an abrupt statement to make an impact. It worked that way for me when I first heard it. Like me, you have probably long been aware of the adage: “You were designed with two ears and...
5 key soft skills of successful people

5 key soft skills of successful people

While specific job-related skills and knowledge help you do a job, soft skills help you succeed. There are technical skills required for carrying out specific tasks, IT skills and formal communication skills but most of our working life involves contact and close work...
The Christmas joy of online customer service

The Christmas joy of online customer service

I am frustrated to say the least! The Christmas order which I placed online has not been acknowledged by email (as promised) and I simply want to establish that it has been received. Online sales are all very well… when they go well… but if you need to make human...

Handling difficult situations

Facebook Twitter LinkedIn by Cheryl Shepherd Whether it is an irate customer, an unhappy employee or a member of staff who is not being a productive member of the team, we are dealing with difficult situations all the time. Our first instinct can be to deal with it...

Nervous about Presentations?

By Justine Marriott.  29/03/2016 There’s an actors nightmare that usually precedes the opening night of a show.  Rehearsals are done, the audience is waiting and the air is heavy with anticipation. The show music starts, the house lights go down and all eyes...