by keyturn | Jan 16, 2020 | Performance management, Personal development
There are a few things in the job description of a manager that don’t always stand out as being the most exciting, Performance Management is one of them. If the organisation you are in has a formal process, with as many variations of title as you can think of, it’s...
by keyturn | Nov 11, 2019 | Personal development, Soft skills
As a manager you are responsible for motivation of yourself and your employees. In previous blog posts we have looked at the general topic of motivation what it is, how to get it plus motivation and enjoyment. This post looks at how a manager or senior person can...
by keyturn | Sep 16, 2019 | Soft skills, Team management
We all have our own ideas of motivation, however one good example definition is as follows: The mental processes that arouse, sustain, and direct human behaviour. Scientists define motivation as your general willingness to do something. It is the set of psychological...
by keyturn | Sep 9, 2019 | Personal development
In the field of personal development, motivation is key. Our personal motivation to accomplish short, medium or long term goals is based on a mixture of emotions including enjoyment. This can include the following: Fear of failure – many motivated people are ambitious...
by keyturn | Jul 23, 2019 | Team management
There are many lessons business managers can draw from the management of sports teams. Both involve boosting the performance of the individual while keeping sights firmly set on short, medium and long term goals. The recent success of the England cricket team in...
by keyturn | Jul 4, 2019 | Negotiation skills
Negotiation is often characterised by the scenario of asking for a higher price in order to ‘negotiate’ down to the price you actually want. In this sense it sometimes appears to be a bit of a game, which some people enjoy and others get frustrated with! Given the...
by keyturn | May 1, 2019 | Online courses
Keyturn has just launched a new range of shorter online training courses that are aimed at providing excellent quality training in key topics. While we continue to provide high quality tutor led training courses in broader topics such as Leadership and management, ILM...
by keyturn | Mar 26, 2019 | Soft skills, Team management
The terms boss or leader can be used interchangeably for some but in the business world they have come to mean very different things. The Oxford Dictionary defines the Boss as “a person who is in charge of a worker or organization”. The Oxford Dictionary defines the...
by keyturn | Mar 11, 2019 | Customer service
Customer service is a broad term that can mean different things to different people. We know when we experience it and we know when our organisation is delivering it. Achieving it consistently is very hard but it has to centre around your people. ” Take great...
by keyturn | Jan 31, 2019 | Soft skills
Apologies if that sounds rude! It is not intended as a personal affront, but rather as an abrupt statement to make an impact. It worked that way for me when I first heard it. Like me, you have probably long been aware of the adage: “You were designed with two ears and...
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