The link between Motivation and Enjoyment

The link between Motivation and Enjoyment

In the field of personal development, motivation is key. Our personal motivation to accomplish short, medium or long term goals is based on a mixture of emotions including enjoyment. This can include the following: Fear of failure – many motivated people are ambitious...
Lessons from sport for managers in business

Lessons from sport for managers in business

There are many lessons business managers can draw from the management of sports teams. Both involve boosting the performance of the individual while keeping sights firmly set on short, medium and long term goals. The recent success of the England cricket team in...
New online training courses from Keyturn

New online training courses from Keyturn

Keyturn has just launched a new range of shorter online training courses that are aimed at providing excellent quality training in key topics. While we continue to provide high quality tutor led training courses in broader topics such as Leadership and management, ILM...
How to be a leader, not a boss

How to be a leader, not a boss

The terms boss or leader can be used interchangeably for some but in the business world they have come to mean very different things. The Oxford Dictionary defines the Boss as “a person who is in charge of a worker or organization”. The Oxford Dictionary defines the...
You can shut your mouth – listening not talking

You can shut your mouth – listening not talking

Apologies if that sounds rude! It is not intended as a personal affront, but rather as an abrupt statement to make an impact. It worked that way for me when I first heard it. Like me, you have probably long been aware of the adage: “You were designed with two ears and...
5 key soft skills of successful people

5 key soft skills of successful people

While specific job-related skills and knowledge help you do a job, soft skills help you succeed. There are technical skills required for carrying out specific tasks, IT skills and formal communication skills but most of our working life involves contact and close work...
The Christmas joy of online customer service

The Christmas joy of online customer service

I am frustrated to say the least! The Christmas order which I placed online has not been acknowledged by email (as promised) and I simply want to establish that it has been received. Online sales are all very well… when they go well… but if you need to make human...