by keyturn | Jul 23, 2019 | Team management
There are many lessons business managers can draw from the management of sports teams. Both involve boosting the performance of the individual while keeping sights firmly set on short, medium and long term goals. The recent success of the England cricket team in...
by keyturn | Jul 4, 2019 | Negotiation skills
Negotiation is often characterised by the scenario of asking for a higher price in order to ‘negotiate’ down to the price you actually want. In this sense it sometimes appears to be a bit of a game, which some people enjoy and others get frustrated with! Given the...
by keyturn | May 1, 2019 | Online courses
Keyturn has just launched a new range of shorter online training courses that are aimed at providing excellent quality training in key topics. While we continue to provide high quality tutor led training courses in broader topics such as Leadership and management, ILM...
by keyturn | Mar 26, 2019 | Soft skills, Team management
The terms boss or leader can be used interchangeably for some but in the business world they have come to mean very different things. The Oxford Dictionary defines the Boss as “a person who is in charge of a worker or organization”. The Oxford Dictionary defines the...
by keyturn | Mar 11, 2019 | Customer service
Customer service is a broad term that can mean different things to different people. We know when we experience it and we know when our organisation is delivering it. Achieving it consistently is very hard but it has to centre around your people. ” Take great...
by keyturn | Jan 31, 2019 | Soft skills
Apologies if that sounds rude! It is not intended as a personal affront, but rather as an abrupt statement to make an impact. It worked that way for me when I first heard it. Like me, you have probably long been aware of the adage: “You were designed with two ears and...
by keyturn | Dec 19, 2018 | Presentations, Soft skills
While specific job-related skills and knowledge help you do a job, soft skills help you succeed. There are technical skills required for carrying out specific tasks, IT skills and formal communication skills but most of our working life involves contact and close work...
by keyturn | Dec 7, 2018 | Customer service
I am frustrated to say the least! The Christmas order which I placed online has not been acknowledged by email (as promised) and I simply want to establish that it has been received. Online sales are all very well… when they go well… but if you need to make human...
by keyturn | Nov 30, 2018 | Team management
Someone asked me this question last week. Our subsequent conversation followed a format similar to several hundred similar conversations I have had over the past 20 years or so! It went something like this: Branch Manager: “You’re involved in training aren’t you?” Me:...
by keyturn | May 10, 2018 | Change management
Gustav Mahler (Austrian composer and conductor) Change management is not just about big projects. Every day, managers and team leaders all over the world, conduct their people through countless small changes. Sometimes these changes are temporary, sometimes...
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