by keyturn | May 10, 2018 | Change management
Gustav Mahler (Austrian composer and conductor) Change management is not just about big projects. Every day, managers and team leaders all over the world, conduct their people through countless small changes. Sometimes these changes are temporary, sometimes...
by keyturn | Apr 6, 2018 | Difficult situations
Facebook Twitter LinkedIn by Cheryl Shepherd Whether it is an irate customer, an unhappy employee or a member of staff who is not being a productive member of the team, we are dealing with difficult situations all the time. Our first instinct can be to deal with it...