by keyturn | Mar 11, 2019 | Customer service
Customer service is a broad term that can mean different things to different people. We know when we experience it and we know when our organisation is delivering it. Achieving it consistently is very hard but it has to centre around your people. ” Take great...
by keyturn | Dec 7, 2018 | Customer service
I am frustrated to say the least! The Christmas order which I placed online has not been acknowledged by email (as promised) and I simply want to establish that it has been received. Online sales are all very well… when they go well… but if you need to make human...
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