by keyturn | Dec 11, 2024 | Customer service
The Power of Promises and Expectations in Customer Service In the bustling world of customer service, promises and expectations form the backbone of the customer experience. Yet, the art of making promises and managing expectations is often misunderstood. Many...
by keyturn | Nov 26, 2024 | Customer service
The Attitude of Quality in Customer Service: A Key to Success These days customers have endless choices and voices that can be heard around the globe, the attitude of quality in customer service is pivotal in maintaining and growing your customer base. It’s...
by keyturn | Nov 11, 2024 | Customer service
Understanding Customer Service: Perceptions and Priorities Customer service is the backbone of any successful business. It shapes customer perceptions and influences their loyalty and satisfaction. In this blog, we’ll explore the key aspects of customer service,...
by keyturn | Mar 11, 2019 | Customer service
Customer service is a broad term that can mean different things to different people. We know when we experience it and we know when our organisation is delivering it. Achieving it consistently is very hard but it has to centre around your people. ” Take great...
by keyturn | Dec 7, 2018 | Customer service
I am frustrated to say the least! The Christmas order which I placed online has not been acknowledged by email (as promised) and I simply want to establish that it has been received. Online sales are all very well… when they go well… but if you need to make human...
